Surrounding yourself with Quality People
A major key to your future success in the tourism industry will be the quality of staff you recruit, train and retain to help you through expansion and, perhaps, diversification. The industry suffers a skills shortage in some sectors, which is predicted to increase during the next 20 years. Many of the current generation of young workers have a quite different attitude to work and career development, which you need to understand in order to manage them.
Click here to read a synopsis of what has been termed Generation 'Y'
Module 2 - “People Excellence” provides an overview of the issues and techniques of staff recruitment, development and motivation.
Regular staff appraisals are essential to ensure that those around you share your vision for the business, are playing their role to fulfil it, and to enable employees to assess their own professional development.
Many tourism businesses are family owned and operated. After the initial excitement has worn off, the following problems can arise:
- Emotional issues cloud clear judgement, especially re staffing,
- Lack of family time away from the business,
- Blurring of management lines and unclear decision making responsibility,
- The capacity/ ability of family members.
Recognition of the above difficulties is important and you need to take steps to avoid them before they arise.
This Victorian Government has invested over $10 million over four years to assist small to medium sized business owners and operators to plan their future staffing requirements. If you employ more than five staff you can also register for a workforce planning specialist to visit your business and provide you with free advice and assistance on how to attract and retain staff.
Click here to find out more on My Business My People