Case Studies
Campaspe House
A tourism business operator who has done a skills audit as part of the start-up planning in order to identify their own skills and also those skills that they need to ‘buy-in’
Campaspe House (181 kb)
Flytrek
A business that has used the accreditation program to focus their thinking and to make significant improvements to their operation as a result.
Flytrek (135kb)
Greenhouse Backpackers
A tourism business that is guided by a strategically developed Business Plan and that regularly measures performance and adjusts the plan accordingly.
Greenhouse Backpackers (126kb)
Jasper Hotel
A tourism business operator who has managed to redevelop its product to attract new markets and increase customer yields.
Jasper Hotel (95kb)
Melbourne Water Taxis
A tourism business operator who has had to negotiate a large number of licences/ permits to operate – perhaps a commercial operation in a State/ National park
Melbourne Water Taxis (74kb)
Peninsula Hot Springs
Learn how a tourism business has managed to cope with its success.
Peninsula Hot Springs (131kb)
Raw Travel
A new tourism business owner, who did a large amount of formal and informal research before opening their doors and whose business has since benefited from that early research work
Raw Travel (101kb)
Beacon Resort
A mature tourism business where reliance on family staffing and assistance has required careful people management and the creation of lines of demarcation.
Beacon Resort (110kb)
Adventure Victoria
A tourism business operator who has joined with other tourism products in a region or along a touring route to create an internationally ready package, which they actively promote overseas.
Adventure Victoria (95kb)
Australia Wine Tour Co
A tourism business operator who uses industry contacts, networks and accesses learning opportunities to improve performance and profitability.
Australia Wine Tour Co (92kb)
Southgate
View how a tourism business that began life fairly undifferentiated, managed to develop a firm Unique Selling Point over the years, which has positioned it strongly in the marketplace.
Southgate(88kb)
DeBortoli
Read why an inductee into the Victorian Tourism Awards Hall of Fame in 2009 sees the process of the Tourism Awards as a real benefit to its business.
DeBortoli(88kb)
Boroka Downs
Boroka Downs is a property that continually uses methods to further improve visitor experience, whilst pursuing environmental excellence. In order to achieve this, it has implemented three strategies to enhance the economic and environmental situations and marketing expenditure.
Boroka Downs(88kb)